1. Introduction
This Privacy Policy explains how Yug Enterprises Inc., a Canadian company that provides computer systems design and computer integrated systems design services, collects, uses, stores, and protects information about visitors to our website and clients who use our services. We are committed to respecting your privacy and to handling your personal information with care, honesty, and transparency. The website available at www.yug.mom is operated by Yug Enterprises Inc., and these services are developed and operated by the developer YUGE on behalf of the Company.
This policy applies to information collected through our website, through email and telephone communications, and through the delivery of consulting, design, integration, data, and managed care services. Please read this policy carefully so that you understand what information we hold, why we hold it, and how you can exercise control over it. If you do not agree with any part of this policy, you may choose not to use our website or our services. By continuing to browse our website or by engaging our services, you acknowledge the practices described in this policy.
2. The Developer and the Company
The services described on this website are developed and operated by the developer YUGE. The developer acts on behalf of Yug Enterprises Inc., the company that owns the website and delivers the underlying services to clients. Yug Enterprises Inc. is the organization with which clients enter into agreements, and the organization responsible for the personal information collected through this website.
Because both the developer and the Company are involved in the operation of the website, this policy describes the responsibilities of both roles. The term the Company in this policy means Yug Enterprises Inc., located at Unit 1 948 Winterhalt Avenue, CAMBRIDGE - N3H 4J6, Canada (CA). The developer works under the direction of the Company and follows the same standards for privacy, security, and transparency that are described in this document.
3. Information We Collect
We collect several categories of information depending on how you interact with us. When you browse our website, our hosting systems may record technical information such as the type of browser you use, the device type, the operating system, the internet protocol address of your connection, the pages you visit, the date and time of your visit, and the referring website. This information is collected in aggregated form for the purpose of understanding how visitors use the site and for the maintenance of security and reliability.
When you contact us through the website form, by email, or by telephone, we collect the information you choose to provide, including your name, your email address, your telephone number, your company name, and the content of your message. When we deliver services to a client, we may collect additional business information necessary to complete the engagement, such as project requirements, system access details provided voluntarily by the client, and documentation related to the work. We only collect information that is reasonably necessary for the purposes described in this policy.
We do not intentionally collect sensitive categories of personal information such as health records, government identifiers, or financial account credentials, unless a client provides such information in the course of a specific engagement and only when the information is required to deliver the requested service. In those limited circumstances, the information is handled under the terms of the applicable client agreement and with the same security protections described in this policy.
4. How We Use Information
We use the information we collect for several purposes that are directly related to the operation of the website and the delivery of our services. Technical information gathered from browsing is used to operate and improve the website, to diagnose technical problems, to measure the performance of our pages, and to protect the website against unauthorized access and misuse.
Information you provide when contacting us is used to respond to your inquiry, to evaluate whether we can help with your project, to prepare a proposal or quotation, and to communicate with you about the work. When we enter into an agreement with a client, the information collected is used to deliver the services described in the agreement, to manage the project, to invoice for the work, to provide support, and to meet our legal and regulatory obligations in Canada and any other jurisdiction that applies to the engagement.
We do not sell your personal information to any third party. We do not use your personal information for advertising purposes. We use personal information only for the purposes for which it was collected, unless a different purpose is compatible with the original purpose and is explained to you at the time, or unless the law requires or permits a different use.
5. Legal Basis for Processing
We process personal information only where we have a lawful basis to do so. For most activities, processing is based on the performance of a contract with you or with the organization you represent. Where you have requested a quote or proposal, processing is carried out at your request and in anticipation of entering into a contract.
Where we process information to operate and secure the website, our legitimate interest in running a reliable and safe website provides the basis for that processing. We balance this interest against your rights and freedoms, and we only collect the information that is needed for the purpose. Where we are required by law to retain information, to respond to a legal request, or to cooperate with an authorized authority, the legal obligation or the protection of legal rights provides the basis for the processing.
If the law applicable to your circumstances requires consent as the basis for a particular type of processing, we will obtain your consent before that processing begins, and you may withdraw your consent at any time by contacting us using the details in the Contact Information section of this policy.
6. Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We share personal information only in the limited circumstances described in this section. We may share information with service providers who help us operate the website, host our data, deliver email, manage our records, or provide other operational support. These providers are engaged under contracts that require them to protect the information and to use it only for the purposes we direct.
When we deliver services to a client, we may share information with the client itself, with subcontractors approved by the client, and with the technology providers whose systems are part of the engagement. Access to such information is limited to the personnel who need it to perform the work. We may also disclose personal information where required by law, by a court order, or by a regulatory authority, or where disclosure is necessary to protect the rights, property, or safety of the Company, its clients, or the public.
If the Company undergoes a merger, acquisition, or reorganization, or if its assets are transferred, personal information may be transferred as part of that transaction, subject to the terms of this policy. We will provide notice before personal information is transferred and becomes subject to a different privacy policy.
8. Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy. Technical information collected from browsing is retained in aggregated form for a limited period, after which it is deleted or made anonymous. Information provided through inquiries is retained for the period needed to respond to the inquiry and, where a client relationship follows, for the duration of that relationship.
Records required by tax, accounting, and corporate law are retained for the periods required by those laws. Project documentation and deliverables that contain personal information are retained in accordance with the client agreement and applicable professional obligations. When personal information is no longer required, we delete it or render it anonymous in a secure manner, and we take reasonable steps to ensure that information held by our service providers is deleted on the same basis.
9. Data Security
We take the security of personal information seriously and apply reasonable technical and organizational safeguards to protect it. These safeguards include access controls that limit who can view personal information, encryption of data in transit where appropriate, secure storage of records, and procedures for responding to suspected security incidents. Our staff are required to handle personal information in accordance with this policy and with the confidentiality obligations in their agreements.
No method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee its absolute security, and you should take reasonable precautions when sharing information online. If we become aware of a security incident that affects your personal information, we will notify you and the relevant authorities as required by law and will work to limit the impact of the incident.
10. International Data Transfers
Yug Enterprises Inc. is based in Canada, and our services are provided primarily from Canada. Information we collect may be stored and processed in Canada and, where necessary for the delivery of a service, in other countries. When information is transferred outside your country of residence, we take reasonable steps to ensure that it receives a level of protection that is comparable to the protection it receives in Canada.
Where a client engagement requires the use of technology providers located in other countries, the client agreement and the contracts with those providers address the transfer and the applicable protections. By providing personal information to us, you understand that the information may be transferred to and processed in Canada and in other jurisdictions where we or our service providers operate.
11. Your Rights and Choices
Depending on the law that applies to you, you may have a number of rights regarding your personal information. These may include the right to access the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information, the right to restrict or object to certain processing, the right to data portability, and the right to withdraw consent where processing is based on consent.
To exercise any of these rights, contact us using the details in the Contact Information section. We will respond within the time period required by law and will verify your identity before acting on a request. We may decline a request where the law permits us to do so, and we will explain the reason for any decline. You also have the right to make a complaint to the relevant privacy authority, as described in the How to Submit a Complaint section.
Where we act as a processor of personal information for a client, the client controls the information and directs how it is used. In that situation, requests to exercise rights should be directed to the client organization, and we will cooperate with the client as needed.
12. Privacy for Children
Our website and services are directed at businesses and professional users, and they are not designed for children. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without the consent of a parent or guardian, please contact us using the details in the Contact Information section, and we will take reasonable steps to remove the information from our records.
13. Third Party Services and Links
Our website may include links to other websites and services that are operated by third parties. We do not control those websites, and this Privacy Policy does not apply to them. When you follow a link to a third party website, the privacy practices of that website apply to your visit. We encourage you to review the privacy policy of any website you visit before providing personal information.
In the course of delivering services, we may configure or integrate third party systems on behalf of clients. The privacy practices of those systems are governed by the agreements between the client and the provider of the system. We assist clients in understanding those practices where requested, but we do not accept responsibility for the data practices of independent third parties.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, changes in the law, or changes in the way we deliver our services. When we make changes, we will revise the effective date at the top of this page and post the updated policy on this website. We encourage you to review this policy periodically so that you stay informed about how we protect your information.
If we make changes that materially affect the way we handle personal information, we will provide a more prominent notice where practical, such as a notice on our homepage. Continued use of our website or services after the effective date of a revised policy constitutes acceptance of the revised policy, subject to any rights you have under applicable law.
15. Contact Information
If you have questions about this Privacy Policy, about the personal information we hold, or about how your information is handled, you can contact us at any time. The Company responsible for this website is Yug Enterprises Inc., and the developer of the services is YUGE.
Company: Yug Enterprises Inc.
Address: Unit 1 948 Winterhalt Avenue, CAMBRIDGE - N3H 4J6, Canada (CA)
Email: notify@yug.mom
Phone: +15708164341
Website: www.yug.mom
We aim to acknowledge every privacy inquiry within five business days and to resolve the matter within a reasonable period. When you contact us, please describe your concern clearly and include the details we need to locate the relevant information.
16. How to Submit a Complaint
If you believe that your personal information has been handled in a way that does not comply with this policy or with applicable law, you may submit a complaint to us using the contact details in the Contact Information section. We will investigate your complaint, respond within a reasonable period, and take corrective action where appropriate.
If you are not satisfied with our response, or if the law applicable to you provides for it, you may submit a complaint to the relevant privacy authority. In Canada, the Office of the Privacy Commissioner of Canada accepts complaints about the handling of personal information by organizations. You can also direct a complaint to the privacy authority in the province where you reside or where the Company operates. We will cooperate with any authorized authority that investigates a matter concerning this website or our services.